Warrigal Shell Cove retirement community at Shellharbour on the NSW South Coast has been recognised for its innovative approach to strengthening social connection among its residents with the Opticomm Award for Retirement Living Innovation at the National Retirement Living Awards 2018.

 

Recognising that loneliness amongst older Australians is  becoming a growing national problem the service delivery model at Warrigal Shell Cove is based on social connectedness and an approach to the built form that promotes choice, independence, dignity and happiness.

 

To support the development of friendships and connectedness in the community an onsite Community Facilitator role has been created.

An online customer portal, co-designed with village residents has been created which mirrors the village’s physical form and provides a space for customers to share news, book appointments and engage in activities by the village’s community hub, The Quay, regardless of their computer skills.

 

The National Retirement Living Awards recognise high achievement across all areas of the retirement living sector, by people and companies helping ensure senior Australians have an enjoyable retirement. Awards are presented in seven categories from nominations across Australia.