Data Protection Policy for villages.com.au

Introduction

Villages.com.au respects your privacy and recognises the importance of how personal information is handled and maintained. The following information will help you to understand what personal information is received when you visit our site and the steps we take to safeguard it. This privacy policy applies only to this site.

Information we collect about you

If you are an individual who requests to go on a subscription list, then we will collect and hold the details that you enter. We may also collect data when you fill out any template forms of when enquiring about further services. We may not be able to provide certain services from our website unless we have the information required and your permission to use that information.

How we use the information we collect

We use the information we have collected from you within our company only. We do not sell it to third-party companies. We do not share your information with anyone outside our umbrella company DoComeMonday Media. DoComeMonday is a boutique media business that owns several websites, publications and services all within the Retirement Living and Aged Care industry. It is a privately-owned business.

We may include your email address on eNewsletters that our company generates and owns. These newsletters can be unsubscribed from by you at any given time.

Information Obtained

When you look at our website, our Internet Service Provider automatically makes a record of your visit and logs the user’s IP address, date and time of visit, pages accessed, documents downloaded and the previous site you have visited plus the type of browser you are using. This information is obtained for statistical purposes. Where we are required to provide statistical information on our clientele or third-party stakeholders, your data will be anonymised to protect your identity.

Villages.com.au will not identify users or their browsing activities unless there is an investigation by a law enforcement agency, which may then exercise its legal rights to inspect our Internet Service Provider’s records.

Use of Cookies

Villages.com.au uses cookies (a small file of characters that is sent to your computer when you visit a website). These cookies allow our website to recognise your browser when you visit our website the next time. The browser on your computer can be reset to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

We display banner advertising on our site and are able to tailor to your interests by the use of cookies. More specifically, Google and third-party vendors use advertising cookies to see your previous website visits so they are in the position to serve up ads that are more relevant to you. If you are not ok with this, you have the option to turn off this capability. You can do this at Ads Settings . There is more information on how to opt out of third-party vendor’s use of the cookies by personalised advertising here at http://www.aboutads.info/. This website will not share any personal information with third parties.

Security

Our office will record your e-mail address if you send us a message or log on to our member's area. We may use it to contact you in the future but it will not be sold or disclosed to third parties unless it is for a direct application for information to an organisation listing on the site. Once we have received this information we will maintain this information in a secure area within Villages.com.au’s systems.

All villages.com.au site administrators are required to maintain the confidentiality of your "personal information" obtained by us. However, if your information should be accessed by unauthorised persons, villages.com.au will not be held responsible.

Links to Websites

Please note that this site contains links to a large number of other websites outside of our website, plus third-party websites. Once the link to another website has been clicked, the user shall leave this website and therefore this privacy policy no longer applies. Villages.com.au suggests you carefully review this privacy policy on a regular basis as this information may be updated periodically.

Stakeholder or other contact

We will continue to hold your contact details until such time as you may request us to rectify or change that data, or you withdraw your consent for us to continue to hold it.

Telephone Calls

We do not record or monitor telephone calls, however, should you leave a message on our voicemail systems your message will be kept until we are able to return your call or make a note of your message. We will not pass on the content of your telephone call unless it is necessary for us to do so; either to fulfil your request for a service or to comply with a legal obligation. Should you call a number which is on our website, but is for another business, then you are leaving our website and therefore this privacy policy no longer applies. An example of this may be if you are calling a number for a retirement village facility. You searched the number within our retirement village directory, then at the point of making the call, you will be leaving our privacy policy and you will be under the privacy policy of the company you are calling.

Emails

If you email us we will keep a copy of the content and your email address for record keeping purposes. This information will be stored in a secure location on our servers – accessible only by the staff of DoComeMonday Media.

Publication of your information

Villages.com.au values your right to privacy, we will not publish your personal information through any public medium without your direct consent. Examples of this may be on the forum where any posts or comments will be publicly viewed by other people viewing the forum. If you wish for any information posted on the forum to be removed, this can be done so by contacting our office on 02 9555 9576.

Marketing

We may wish to send you information about www.agedcare101.com.au, www.villages.com.au, www.theweeklysource.com.au, www.docomemonday.com.au or any other services managed or owned by DoComeMonday Media that will be of interest, and of benefit to you. If you no longer wish to be contacted in this regard, please email [email protected]

How to actions complaints and disputes

If you have a complaint about our handling of your personal information, you should address your complaint in writing to the details below.

The Privacy Officer
DoComeMonday
18/37 Nicholson Street,
Balmain East, NSW, 2041
Australia

or email us on

[email protected]

Alternatively, you can also contact us via telephone by calling (02) 9555 9576.

If we have a dispute regarding an individual’s personal information, we both must first attempt to resolve the issue directly between us.

If we become aware of any unauthorised access to an individual’s personal information we will inform you at the earliest practical opportunity once we have established what was accessed and how it was accessed.

Additions to this policy

If we decide to change this Privacy Policy, we will post the changes on our website at www.villages.com.au. Please refer back to this Privacy Policy to review any amendments.

There are always some inherent risks when transmitting information via the Internet. Therefore, users should make their own assessment regarding the potential risks of utilising this site.