Data Protection Policy for villages.com.au
Villages.com.au respects your privacy and recognises the importance of how
personal information is handled and maintained. The following information
will help you to understand what personal information is received when you
applies only to this site.
Information we collect about you
If you are an individual who requests to go on a subscription list, then we
will collect and hold the details that you enter. We may also collect data
when you fill out any template forms of when enquiring about further
services. We may not be able to provide certain services from our website
unless we have the information required and your permission to use that
How we use the information we collect
We use the information we have collected from you within our company only.
We do not sell it to third-party companies. We do not share your
information with anyone outside our umbrella company DoComeMonday Media.
DoComeMonday is a boutique media business that owns several websites,
publications and services all within the Retirement Living and Aged Care
industry. It is a privately-owned business.
We may include your email address on eNewsletters that our company
generates and owns. These newsletters can be unsubscribed from by you at
any given time.
When you look at our website, our Internet Service Provider automatically
makes a record of your visit and logs the user’s IP address, date and time
of visit, pages accessed, documents downloaded and the previous site you
have visited plus the type of browser you are using. This information is
obtained for statistical purposes. Where we are required to provide
statistical information on our clientele or third-party stakeholders, your
data will be anonymised to protect your identity.
Villages.com.au will not identify users or their browsing activities unless
there is an investigation by a law enforcement agency, which may then
exercise its legal rights to inspect our Internet Service Provider’s
your computer when you visit a website). These cookies allow our website to
recognise your browser when you visit our website the next time. The
browser on your computer can be reset to refuse all cookies or to indicate
when a cookie is being sent. However, some website features or services may
not function properly without cookies.
We display banner advertising on our site and are able to tailor to your
vendors use advertising cookies to see your previous website visits so they
are in the position to serve up ads that are more relevant to you. If you
are not ok with this, you have the option to turn off this capability. You
can do this at
. There is more information on how to opt out of third-party vendor’s use
of the cookies by personalised advertising here at http://www.aboutads.info/. This
website will not share any personal information with third parties.
Our office will record your e-mail address if you send us a message or log
on to our member's area. We may use it to contact you in the future but it
will not be sold or disclosed to third parties unless it is for a direct
application for information to an organisation listing on the site. Once we
have received this information we will maintain this information in a
secure area within Villages.com.au’s systems.
All villages.com.au site administrators are required to maintain the
confidentiality of your "personal information" obtained by us. However, if
your information should be accessed by unauthorised persons,
villages.com.au will not be held responsible.
Links to Websites
Please note that this site contains links to a large number of other
websites outside of our website, plus third-party websites. Once the link
to another website has been clicked, the user shall leave this website and
information may be updated periodically.
Stakeholder or other contact
We will continue to hold your contact details until such time as you may
request us to rectify or change that data, or you withdraw your consent for
us to continue to hold it.
We do not record or monitor telephone calls, however, should you leave a
message on our voicemail systems your message will be kept until we are
able to return your call or make a note of your message. We will not pass
on the content of your telephone call unless it is necessary for us to do
so; either to fulfil your request for a service or to comply with a legal
obligation. Should you call a number which is on our website, but is for
another business, then you are leaving our website and therefore this
calling a number for a retirement village facility. You searched the number
within our retirement village directory, then at the point of making the
If you email us we will keep a copy of the content and your email address
for record keeping purposes. This information will be stored in a secure
location on our servers – accessible only by the staff of DoComeMonday
Publication of your information
Villages.com.au values your right to privacy, we will not publish your
personal information through any public medium without your direct consent.
Examples of this may be on the forum where any posts or comments will be
publicly viewed by other people viewing the forum. If you wish for any
information posted on the forum to be removed, this can be done so by
contacting our office on (02) 9555 9576.
We may wish to send you information about www.agedcare101.com.au,
www.villages.com.au, www.theweeklysource.com.au, www.docomemonday.com.au or
any other services managed or owned by DoComeMonday Media that will be of
interest, and of benefit to you. If you no longer wish to be contacted in
this regard, please email [email protected]
How to actions complaints and disputes
If you have a complaint about our handling of your personal information,
you should address your complaint in writing to the details below.
The Privacy Officer
18/37 Nicholson Street,
Balmain East, NSW, 2041
or email us on
Alternatively, you can also contact us via telephone by calling (02) 9555
If we have a dispute regarding an individual’s personal information, we
both must first attempt to resolve the issue directly between us.
If we become aware of any unauthorised access to an individual’s personal
information we will inform you at the earliest practical opportunity once
we have established what was accessed and how it was accessed.
Additions to this policy
review any amendments.
There are always some inherent risks when transmitting information via the
Internet. Therefore, users should make their own assessment regarding the
potential risks of utilising this site.