A special lunch was held to celebrate the fact each village had achieved Lifemark accreditation certification.
Stockland is the first operator to have all its owned villages Lifemark accredited plus its Head Office.

The company has been a strong advocate of the establishment of the Lifemark program through the Property Council and the Retirement Living Council.

The Lifemark Village Scheme is a new, independent quality assurance program conducted by BSI, an international accreditation agency which also manages accreditation for organisations such as Australia’s physiotherapists and Woolworths.

Villages and the operator are independently checked by professional auditors; they are judged on 26 industry standards which are divided into six categories:

1.    Lifestyle: social activities, transport, resident involvement in decision making.

2.    Support: information, resident orientation, communication, satisfaction.

3.    People/staff: dignity and privacy, performance of employees and volunteers, staff orientation, performance management, people development.

4.    Safety: security, signage, emergency procedures, disaster planning.

5.    Regulations: food and catering, financial arrangements, compliance, occupational health and safety, insurance.

6.    Village policy: dispute resolution, resident meetings, maintenance.