{"id":5007,"date":"2025-11-12T23:27:23","date_gmt":"2025-11-12T23:27:23","guid":{"rendered":"https:\/\/blog.villages.com.au\/?p=5007"},"modified":"2025-11-12T23:34:49","modified_gmt":"2025-11-12T23:34:49","slug":"connected-home-care-gives-village-residents-peace-of-mind","status":"publish","type":"post","link":"https:\/\/blog.villages.com.au\/retirement\/connected-home-care-gives-village-residents-peace-of-mind\/","title":{"rendered":"Connected home care gives village residents peace of mind\u00a0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5007\" class=\"elementor elementor-5007\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fb1e0df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb1e0df\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-537c914\" data-id=\"537c914\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0d06a1 elementor-drop-cap-yes elementor-drop-cap-view-stacked elementor-widget elementor-widget-text-editor\" data-id=\"c0d06a1\" data-element_type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>I<strong>t is common now for retirement village residents to be able to access home care services in the village, now referred to as Support at Home.<\/strong><\/p><p>Village residents at <a href=\"https:\/\/www.villages.com.au\/qld\/bundaberg-and-coral-coast\/bolton-clarke-fairways-bundaberg-retirement-living-2190\">Bolton Clarke Fairways<\/a> in Bundaberg North have a new home care booking service that\u2019s helping them stay independent on their own terms.<\/p><p>The newly introduced VIP program allows residents receiving government funded or fee-for-service home care to choose from a dedicated team of carers supporting the village and decide their own appointment times through an accessible online booking system.<\/p><p>Resident Gae has been receiving in-home care since moving to Fairways seven years ago and says the program has eased the pressure of booking.<\/p><p>\u201cAt this point I have an hour and a half of cleaning a week and that just helps with all the things I can\u2019t do myself, like hanging up the washing and cleaning the bathrooms and floors,\u201d Gae said.<\/p><p>\u201cThis is a great program for people like me because whether you prefer a certain carer or a certain day or time, you can book it in as you like.<\/p><p>\u201cI don\u2019t need to call the day before to check who\u2019s coming or what time anymore \u2013 I have more control over the whole process.\u201d<\/p><p>Gae said the VIP system meant she could fit her home care needs into her routine and work around social activities and appointments without having to cancel or postpone regular services.<\/p><p>It also meant carers were connected with the village community and able to take the time to get to know individual needs.<\/p><p>\u201cOne time I wasn\u2019t feeling very well, and my Carer Megan could tell I was really distressed, so she sat with me for a bit before starting her work.<\/p><p>\u201cAfter she left, she let her supervisor know and I got a follow up call the next day from the supervisor checking to see how I was and if I needed anything.<\/p><p>\u201cI was just so overwhelmed to think that the office had been notified and someone was looking out for me &#8211; it\u2019s really nice to know someone\u2019s got your back all the time.<\/p><p>\u201cI know that Megan might have time off and someone else might need to step in but for most of the time, it makes it so much easier having that one person looking after you.\u201d<\/p><p>For Gae, her hour and a half of cleaning has become something she looks forward to each week.<\/p><p>\u201cIt\u2019s lovely as well as she knows I like green tea so she will bring me a little bag each week with a teabag, two biscuits and a little note with sayings on it like \u2018I\u2019m courageous\u2019 or \u2018I\u2019m kind\u2019 and I read that and have it on my bench for the rest of the day.\u201d<\/p><p>Bolton Clarke Operations Manager Home and Community Support Anja said the program was a great example of the benefits of connected care services.<\/p><p>\u201cFeedback has been overwhelmingly positive from residents and team members,\u201d she said.<\/p><p>\u201cResidents are particularly enjoying the flexibility of being able to schedule services around their other commitments, which is important for staying connected with their community and interests.<\/p><p>\u201cThis year marks our 140th anniversary providing in-home care including nursing, home care, specialised care such as dementia support and allied health services. We\u2019re delighted to still be finding new ways to meet people\u2019s needs and support positive ageing.\u201d<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b65d885 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b65d885\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dc799a6\" data-id=\"dc799a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50decca elementor-button-success elementor-align-center elementor-widget elementor-widget-button\" data-id=\"50decca\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/thedcmgroup.createsend1.com\/t\/y-e-quyudud-l-yd\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Return to Newsletter<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>It is common now for retirement village residents to be able to access home care services in the village, now referred to as Support at Home. Village residents at Bolton Clarke Fairways in Bundaberg North have a new home care booking service that\u2019s helping them&#8230;<\/p>\n","protected":false},"author":1,"featured_media":5008,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"_mi_skip_tracking":false,"footnotes":""},"categories":[70],"tags":[],"class_list":["post-5007","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retirement"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.villages.com.au/blog\/wp-json\/wp\/v2\/posts\/5007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.villages.com.au/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.villages.com.au/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.villages.com.au/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.villages.com.au/blog\/wp-json\/wp\/v2\/comments?post=5007"}],"version-history":[{"count":4,"href":"https:\/\/www.villages.com.au/blog\/wp-json\/wp\/v2\/posts\/5007\/revisions"}],"predecessor-version":[{"id":5012,"href":"https:\/\/www.villages.com.au/blog\/wp-json\/wp\/v2\/posts\/5007\/revisions\/5012"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.villages.com.au/blog\/wp-json\/wp\/v2\/media\/5008"}],"wp:attachment":[{"href":"https:\/\/www.villages.com.au/blog\/wp-json\/wp\/v2\/media?parent=5007"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.villages.com.au/blog\/wp-json\/wp\/v2\/categories?post=5007"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.villages.com.au/blog\/wp-json\/wp\/v2\/tags?post=5007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}